At Noah Cooker, we strive to ensure your satisfaction with our storage appliances, small appliances, and cookware accessories. This Returns & Refund Policy explains how you can return products and request refunds.
1. Eligibility for Returns
- Products must be returned in their original condition, unused, and with all packaging and accessories.
- Returns must be requested within 7 days of receiving the order.
- Cash-on-delivery orders are eligible for return only if the product is defective, damaged, or incorrect.
2. How to Request a Return
To request a return, please contact us at [email protected] with:
- Your order number
- Product name and description
- Reason for return
Our team will provide instructions on how to proceed with the return.
3. Return Shipping
- Customers are responsible for the cost of returning items unless the product is defective, damaged, or incorrect.
- We recommend using a trackable shipping method to ensure the product reaches us safely.
4. Refunds
- Refunds are processed after we receive and inspect the returned product.
- Refunds will be issued in cash upon delivery for future orders or as agreed with the customer.
- Please allow 7–10 business days for the refund to be processed after the product is received.
5. Non-Returnable Items
- Products that have been used, altered, or damaged by the customer
- Products without original packaging or accessories
6. Contact Information
For any questions or to initiate a return, please contact us:
Email: [email protected]